Purely Sage — Frequently Asked Questions
💛 About Our Jewelry
Is your jewelry handmade?Yes! Every Purely Sage piece is thoughtfully handcrafted by Sage and her mom. We take pride in creating jewelry with care, attention to detail, and a personal touch.
Are your pearls real?Yes. Our pearl pieces feature genuine freshwater pearls. Because pearls are naturally formed, each one has its own unique shape, size, color, and character. No two pieces are exactly alike.
What does 14K gold-filled mean?14K gold-filled jewelry contains a substantial layer of 14K gold bonded to a base metal. It is more durable than gold plating and is designed for long-lasting wear when properly cared for.
✨ Jewelry Care
What does 18K gold-plated mean?18K gold-plated jewelry has a layer of 18K gold applied over a base metal. With proper care, it can maintain its beautiful finish, but plating can naturally wear over time with frequent exposure to moisture, chemicals, and friction.
Why doesn't my pearl look exactly like the one pictured?That's the beauty of a natural pearl. Genuine freshwater pearls naturally vary in shape, size, texture, and color. These little differences make every Purely Sage piece unique and are part of what makes your jewelry special.
Will my jewelry tarnish?Our 14K gold-filled pieces are highly durable and resistant to tarnishing, but no jewelry material is completely immune to changes from moisture, chemicals, or prolonged exposure. Proper care will help maintain its beauty.
Can I request a different size?If you need a custom size, please reach out to us before placing your order. We'll do our best to accommodate your request.
💕 Returns & Exchanges
What if my jewelry arrives damaged?We carefully inspect and package every piece before it leaves our hands. If your jewelry arrives damaged or has an issue, please contact us within 7 days of delivery with a photo of the item and packaging. We'll work with you to make it right.
Can I wear my jewelry every day?Many of our pieces are designed for everyday wear. However, to keep your jewelry looking its best, we recommend removing it before showering, swimming, exercising, or applying lotions, perfumes, and other beauty products.
How should I care for my jewelry?Store your jewelry in a dry place away from direct sunlight and moisture. When you're finished wearing it, gently wipe it with a soft, dry cloth before storing.
📏 Sizing & Fit
How do I know what bracelet size I need?Our stretch bracelets are designed to comfortably fit most wrists. If you're unsure about sizing, contact us before ordering and we'll be happy to help you choose the best fit.
Are the stretch bracelets adjustable?Our stretch bracelets are designed to slip comfortably over the hand and sit naturally around the wrist. They are not adjustable with a clasp.
📦 Orders & Shipping
How long does it take to receive my order?Because our jewelry is handcrafted, please allow [2-3 business days] for your order to be prepared before shipping. Shipping times will vary depending on your location.
Do you accept returns or exchanges?Because our jewelry is handcrafted to order and earrings are personal-wear items, we do not accept returns or exchanges on earrings once they have been shipped. This policy helps us maintain the highest standards of cleanliness and care for every customer.
For other jewelry pieces, we gladly accept returns within 14 days of delivery, provided the item is unworn, undamaged, and returned in its original condition. [Adjust this based on your actual policy.]
We want you to love your Purely Sage piece. If something isn't quite right with your order, please reach out to us—we're always happy to help.